Managed Print

Structural Engineering

Challenge

The company was struggling with high telecoms costs and slow support times from their previous provider. When technical issues arose, resolution often took longer than expected, which impacted productivity. They needed a solution that would not only improve service quality but also offer transparency, reliability, and flexibility for their growing business.

Solution

We delivered a fully managed VoIP system, designed to give the business greater control and efficiency. The installation and onboarding process was smooth and straightforward, with the system going live on the agreed date without disruption. To ensure a seamless transition, detailed training materials were provided, and our support team was on hand to resolve teething issues quickly. This approach ensured there was no negative impact on daily operations.

Outcome

The new telecoms solution has given the business greater visibility into their system, stronger cost control, and the flexibility their teams needed. Staff found the new system intuitive and easy to use compared to their old setup, allowing for rapid adoption across the company. The improved reliability of service, coupled with proactive and transparent communication, has created a telecoms environment that supports growth rather than holding it back.

“Communication has been reliable and transparent. The team were open, honest, and fought to make the solution viable for us. While it wasn’t the cheapest option, the value we’ve received has been exactly what we were looking for and it’s proven far better than simply opting for the lowest price.”

Accounts Manager