Telephony

Care Home Facility

Challenge

The organisation faced poor service with a legacy telecoms provider; slow internet, unreliable Wi-Fi, confusing billing, and no dedicated support. They also needed a way to connect multiple sites with a better phone system.

Solution

Faster, more stable internet
Improved Wi-Fi coverage
A new 3CX phone solution linking 4 locations
Dedicated, responsive support
Covered termination costs to leave the old provider

Outcome

The transition was smooth, fast, and stress-free, and far easier than previous provider changes. Staff received training on the new system, support is instant and reliable, and the business benefits from clear, transparent billing with no hidden costs.

“Moving to Active8 was the easiest and least stressful provider switch I’ve ever been involved in. The ongoing service is excellent, and issues are resolved almost instantly.”

Accounts Manager